Help
Delivery, fitting, care and contact
What is settled, what is still being confirmed, and how to reach a person.
- When can I buy?
- Not yet. Nothing goes on sale until prototype testing confirms it survives real family use, and until dimensions and materials can be published accurately. Every product page has a notify link so you hear once, when that product is ready.
- Where do you deliver?
- Delivery regions are being confirmed alongside packaging and the first production run. The Calm House is a United Kingdom brand and UK delivery comes first.
- How long will dispatch take?
- Dispatch estimates are published on each product page before it goes on sale, and they will distinguish stock items from made-to-order pieces. We would rather quote a longer estimate and beat it than the reverse.
- Is anything made to order?
- Almost nothing. Personalisation that slows production without improving the system is deliberately avoided. The one exception is boot-room name signs, where a name is the entire point of the zone.
- What surfaces do the acrylic labels stick to?
- Surface compatibility, moisture resistance, wipeability and whether the adhesive tabs remove cleanly are all being established in prototype testing. The confirmed answer is printed on each product page, and included with the product, before anything is sold.
- How are the labels fitted?
- Two adhesive tabs on the reverse of each plate. Clean and fully dry the surface first — nothing adheres reliably to dust or polish residue. Position the plate before pressing it home.
- How do I clean them?
- A damp cloth. No abrasive cleaners and no solvents, which will dull the frosted acrylic face.
- What height should I fit them at?
- Eye level for whoever uses that cupboard most — which is often a child rather than an adult. A label nobody can read is decoration.
- What is your returns policy?
- Returns, cancellation and refund terms are published in full here before the shop opens, and they will meet UK consumer law as a minimum rather than a target.
- What about the consultation?
- Rescheduling, cancellation and refund terms for The Home & Mental Load Reset are confirmed in writing before you pay. Nothing is taken from you before you know them.
- Do I need to tidy before sending consultation photographs?
- No — and please do not. A tidied house hides exactly the pattern the session is trying to see. Photographs are used to prepare for your session and are never published without your written permission.
- Is the consultation a substitute for other support?
- No. It is practical home and mental-load organisation. It is not therapy, medical support or relationship mediation, and we will say so plainly if a conversation heads somewhere we are not qualified to help with.
- I have a beta account for the app. Where do I sign in?
- At the Account link in the navigation. The app is a separate, installable space — add it to your home screen and it behaves like any other app on the phone.
- What do you do with my email address?
- We write to you about the thing you asked about, and nothing else. We do not sell, share or rent your address. Full detail is in the privacy notice.
Ask us anything
A real person reads every email. If your question is about a specific room or routine, tell us which — it is usually the fastest way to a useful answer.
How we handle your details is set out in our privacy notice.